Genise Dawson — Resume
Chief of Staff • Director of Operations • Strategic Operations Facilitator
Summary
I build things that outlast me. Across 18+ years at Microsoft, every framework, program, and governance structure I created was handed off, scaled, and sustained long after I moved on. I've supported organizations from 300 to 40,000 employees, led change management for a $100M campus renovation, integrated 200+ employees through multiple acquisitions, and built enterprise programs that reached thousands.
I'm a systems builder, strategic operator, and leadership partner who brings clarity to complexity. I design operational frameworks, align cross-functional teams, and deliver programs that strengthen execution at scale. Today, I support organizations through fractional Chief of Staff work, operational consulting, and strategic facilitation.
Core Roles
Fractional Chief of Staff • Director of Operations • Strategic Operations Facilitator • Corporate Programs Leader
Key Achievements
- Scaled an organization from 300 → 40,000 employees
- Led change management for a $100M campus renovation
- Built a global admin network from 1 → 135
- Integrated 200+ employees across multiple acquisitions
- Delivered Intern Day with 112% attendance and 4.5/5 satisfaction
- Built a 7-pillar OKR framework used for senior leadership reporting
- Achieved 98% conversion across inclusive hiring programs
- Co-led Microsoft's first AI Skills Accelerator
- Grew ERG membership from 19 → 550+
- Co-led product feedback that shipped two Microsoft features
- Earned three Gold Star Awards
Experience
Co-Founder & COO
Catalyst Coded Foundation
- Lead operations, partnerships, and program design
- Build systems for founder support and cohort programming
Founder
The Ops Handoff
- Audit operational gaps and implement pre-built systems
- Migrate teams onto tools that reduce lost time and revenue
Business Program Manager
Microsoft
- Owned enterprise programs across a 40,000-person organization
- Delivered 112% Intern Day attendance
- Built 7-pillar OKR framework
- Led inclusive hiring programs (98% conversion)
Co-Founder & Chair
ERG Leadership (E+D Chapter)
- Grew membership from 19 → 550+
- Delivered product feedback that shipped two Microsoft features
Senior Executive Assistant
Microsoft
- Operational partner to EVP through org growth from 300 → 40,000
- Built global admin network from 1 → 135
- Led change management for $100M renovation
Administrative Assistant
Microsoft
- Gold Star Award recipient
Benefits Administrator
Microsoft
- Presented weekly at company-wide orientations
Strategic Operations Facilitation
Hybrid facilitation blending innovation, operational alignment, and decision-making acceleration. Experience includes ERG leadership teams, women-led nonprofit organizations, division-wide administrative groups, and cross-functional support teams.
Volunteer & Community Leadership
- Microsoft E+D BAM
- Junior League of Seattle
- Valley Black Collective
- The Perfect Push Foundation
Certifications
- Artificial Intelligence for Business & Prompt Engineering
- Certified Project Manager (CPM)
- The Coaching Habit — Organizational Teams
Core Competencies
Strategic Planning • Executive Partnership • Operational Systems Design • OKRs & KPIs • Program Ownership • Cross-Functional Alignment • Change Management • Workforce Strategy • Inclusive Hiring • Event Production • M&A Integration • Sprint Facilitation • Governance Design • Employee Experience
Tools & Platforms
Microsoft 365 • Copilot • Loop • SharePoint • Teams Live Events • Viva Goals • Power BI • Qualtrics • SurveyMonkey • iCIMS • SuccessFactors • HubSpot • Salesforce • Notion • Asana • Canva • Google Workspace • Squarespace • ClickUp