Insights
Notes from the work
Things I've learned, past and present, about AI adoption, leading people through change, and building the operations that help teams do their best work.
Leadership Lessons
I Watched a Chair Get Thrown in My First Leadership Meeting
Why I chose to stay in the room, and the 30-60-90 day framework I built from watching executive decisions get made.
October 13, 2026 · 2 min read
AI Enablement
I Built a Training Program That Beat Its Own Numbers by 15 Points
An optional AI training program, no chargeback, and the operating system underneath it that took completion to 40 percent.
October 13, 2026 · 1 min read
Leadership Lessons
I Have Been Building Things That Run Without Me
Long before I knew operations was a career, I was already doing it. This is where my story starts.
October 13, 2026 · 2 min read
Operations and Programs
How You Know If a Company Means It About Diversity
I inherited a diversity organization in crisis, rebuilt it from the ground up, and watched the model become the standard.
October 13, 2026 · 2 min read
Leadership Lessons
I Had No Direct Authority Over Any of Them
No budget, no performance reviews, no leverage. Here is how I got leaders across multiple business groups to show up and collaborate.
October 13, 2026 · 2 min read
Operations and Programs
I Had to Pretend I Knew What Rhythm of Business Meant
What a rhythm of business really is, and how I built one that became the operating infrastructure for a very large organization.
October 13, 2026 · 1 min read
Leadership Lessons
Executive Time Is Not the Problem. Priority Discipline Is.
My executive said yes to almost everything. Here is how we protected his focus, and the one word that made it work.
October 13, 2026 · 3 min read
Operations and Programs
She Saved Up Every Dollar Herself
A talented beauty professional knew how to serve clients but not how to build the business. Here is what we built together.
October 13, 2026 · 1 min read
Change Management
My Leader Told the CFO He Would Not Approve $100M Unless I Ran It
A $100M campus transformation, a Workplace Input Team made of the loudest critics, and what great operations leadership looks like.
October 13, 2026 · 1 min read
Operations and Programs
The Internship Program Most Companies Run Is Already Obsolete
I ran an internship program from another state with no direct authority. Attendance exceeded capacity and interns wanted to come back.
October 13, 2026 · 2 min read
Operations and Programs
The Line Wrapped Around the Building. We Were Not Ready.
A mega sponsorship, a two-hour registration line, and the regional strategy that turned one event into 12 offers.
October 13, 2026 · 2 min read
Leadership Lessons
Nobody Warns You About This Part of the Chief of Staff Role
What I did when I was caught in a conflict between powerful people, and how the leader who came at me hardest saved my seat at the table.
October 13, 2026 · 2 min read
Leadership Lessons
A Benefits Administrator Is Where a Chief of Staff Is Made
My first day at Microsoft, a benefits binder, and the instinct that became the foundation of everything I do.
October 13, 2026 · 2 min read
Leadership Lessons
Just Make Sure My Team Is Taken Care Of
Rajesh hated the idea of his own retirement party. Here is what working for him taught me about leadership and accountability.
September 25, 2026 · 8 min read